Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can create account on checkout alternatively you can click my account to create your account.
The progress status will be sent via email and sms
We don’t save any sensitive information in our system…we use payfast.io as our pay-gate to process payments
Our products are VAT inclusive
Shipping outside South Africa can be arranged based on number of Orders
We pack to protect the package to avoid dents and other unknown packaging issues, some products might be delivered individually some can be converged in 1 package
If you need to swap an item
Returns and Exchanges
We return damaged goods with no extra costs,Replacement will be delivered when we collect damaged product.
To avoid delivering wrong item We send images on delivery day to confirm product…once confirmed the product will be dispatched.
Kindly check the product upon delivery to inspect dents or send the image immediately once you collected the product…please don’t send image the next day from the day you received the product.
info@fabrikar.co.za
info@fabrikar.co.za | whatsapp 079-329-0000
You can update correct address.kindly send mail to info@fabrikar.co.za .email subject “ADDRESS UPDATE” followed by order code
Yes you can change or cancel product on your cart.
Yes We allow pre-order payment once product availability is confirmed…confirmation might take 24-48 hours.